SAFELOCK CYBER SUPPORT
Ransom, Ransomware & Malware
Ransomware is malicious software that criminals use to encrypt your data and then try to make you pay a ransom for the unlock code to get your data back. Criminals also use other forms of ransom or blackmail.
Malicious software (malware) is when a criminal puts software on one of your devices to steal information or cause damage to your device.
Guide: Encrypting Ransomware
Use this guide when you can use your device and see your files, but they have been encrypted and the file extensions changed.
Guide: Screen-Locking Ransomware
Use this guide when the ransom note appears as soon as you turn on your device and you can’t use the device in any other way.
Guide: Content for Ransom
Use this guide when someone has gained access to sensitive information about you and is trying to get you to pay (or do something) to stop them sharing it.
Guide: Webcam Blackmail
Use this guide when someone has recorded a sensitive video of you during a web chat and is asking for money so the video isn’t shared online.
Guide: Removing Malicious Software
Use this guide when one of your devices has been infected with malicious software.
