SAFELOCK CYBER SUPPORT
Guides
We have created a number of guides to help you recover from a wide range of cyber attacks. If you have already chatted to us (if not, go here) then you will have been pointed at a specific guide that matches your issue.
Find the right guide and follow the steps. Once you are back on track ensure you read the advice on how to avoid the same issue happening in the future.
Some of these steps take some IT knowledge, although we have tried to provide step by step guides to help almost anyone navigate them. If you are not confident following the guides seek help from an expert. Get back in touch with us if you feel your issue has not been solved by the guide.
We want to better understand the impact of you experiencing this issue, can you share your experience by filling in this online form? This will help us better protect future victims.
In the india? If so, visit our india specific guides here.
Guides
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Ransomware is malicious software that criminals use to encrypt your data and then try to make you pay a ransom for the unlock code to get your data back. Criminals also use other forms of ransom or blackmail.
Malicious software (malware) is when a criminal puts software on one of your devices to steal information or cause damage to your device.
Unauthorised Access
Unauthorised access is when somebody accesses (hacks) one of your online accounts without your permission.
Cyber Bullying, Online Harassment, Cyberstalking & Digital Surveillance
Fraud & Scams
Social Engineering
Accidents, Media Reporting & Public Breaches
Guide: Online Harassment
Guide: Cyberstalking
Guide: Outing
Guide: Fake Profiles
Guide: Fraping
There are many ways the internet is used to bully and harass people of all ages.
Social engineering is when cyber criminals contact you directly by email, phone or text to trick you into doing something that compromised your security or safety.
Guide: Phishing
Guide: Vishing
Guide: Smishing
Fraud is wrongful or criminal deception intended to result in financial or personal gain for the criminal.
People make mistakes that mean their data is at risk of being accessed. Online reporting issues occur when a site publishes inaccurate information on an individual.
Guide: Virtual Currency Scams -
Guide: Card Fraud
Guide: Identity Theft
Guide: Online Auction Fraud
Guide: Covid-19 (coronavirus)
scams
Guide: Lost Device
Guide: Accidental Information Share
Guide: Online Reporting Issue
Guide: Service Provider Breach
Guide: Hacked Online Bank Account
Guide: Hacked Virtual Currency Account
Guide: Hacked Online Gaming Account
Hacked Online Shopping Account
Hacked Home WiFi network
Guide: SIM Swapping
Guide: Catfishingt
Guide: Online Grooming
Guide: Inappropriate Content
Guide: Revenge Porn
Guide: Bugs, Cameras and Trackers
Guide: Loan Scams
Guide: Investment Scams
Guide: Recovering money from cyber scams
Guide: Recruitment Scams (Job Fraud)
Empowering Your Cybersecurity Journey
At The Cyber Helpline, we provide expert support and resources to help you combat digital threats and protect your online presence effectively.
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